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How much could AI save your support team?

Peak season is here. Most retail and ecommerce teams face the same problem: volume spikes, but headcount doesn't.

Instead of hiring temporary staff or burning out your team, there’s a smarter move. Let AI handle the predictable stuff, like answering FAQs, routing tickets, and processing returns, so your people focus on what they do best: building loyalty.

Gladly’s ROI calculator shows exactly what this looks like for your business: how many tickets AI could resolve, how much that costs, and what that means for your bottom line. Real numbers. Your data.

See your savings

Someone asked me a great question last week:
“There are so many AI tools out there, so which one should I actually learn?”

It’s an honest question. And it’s one a lot of people are quietly struggling with.

The problem isn’t that there aren’t enough AI tools.
The problem is that there are too many and learning the wrong one wastes time.

Here’s a practical way to cut through the noise.

Start with what you already do every day

The best AI tool for you isn’t the most popular one, it’s the one that helps you with your daily work.

Ask yourself:

  • What tasks do I repeat every day?

  • What takes the most time?

  • Where do I get stuck or slow down?

  • What do I constantly troubleshoot or rewrite?

AI is most powerful when it removes friction from work you already understand.

Search by your role, not by hype

Instead of searching for “best AI tools”, search like this:

  • “AI tools for system administrators”

  • “AI tools for developers”

  • “AI tools for accountants”

  • “AI tools for marketers”

This instantly filters out generic tools and shows you what professionals in your field are actually using.

Focus on one problem, not ten tools

You don’t need to learn everything.

Pick one problem and one tool:

  • Writing scripts faster

  • Debugging errors

  • Analyzing data

  • Creating content

  • Automating reports

If one AI tool can solve one real problem well, you’re already ahead.

Choose tools that keep you in control

A good AI tool should:

  • Let you review and edit output

  • Integrate with tools you already use

  • Support automation without locking you in

  • Make you more effective not dependent

AI should assist your judgment, not replace it.

Test before you commit

Don’t over-invest upfront.

Use:

  • Free tiers

  • Trials

  • One small task

  • One real use case

If a tool saves time in the first week, it’s worth learning deeper.

Final Thoughts

The right AI tool isn’t the one everyone is talking about.

It’s the one that:

  • Fits your job

  • Solves a real problem

  • Saves you time consistently

So if you’re wondering which AI tool to learn first, start here:
Learn the one that helps you do your current job better.

That’s how AI becomes a career advantage not a distraction

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